Order Processing Time
Orders are processed in the order they are received (please see below for a timeline of order processing)
Payment authorized by your bank (this can take up to two business days but generally happen within a few hours of purchase)
If we have the items you ordered in stock and already made we will began to process your order and usually will ship same day or next day depending on what day and time you order. Before 3PM EST Mon-Thur & 12PM EST Fri.
If your items need to be created then creation time can range from 2-5 business days. We are a 100% handmade business we only carry a limited supply of already made products on hand. 90% of our orders are made when the order is placed.
Final inspection is made and packaging occurs and shipping label is created.
We make post office runs at the end of the day.
Shipping Policy and Transit Times
USPS Shipping Within The U.S (including Alaska & Puerto Rico)
When you find the item you wish to order, you will be offered a list of delivery service options.
USPS First Class Package Shipping is the default delivery service (This shipping is always free for any order size)This is the least expensive shipping option and delivery time varies from 2-5 business days within the continental United States. All shipments are traceable with any of our shipping methods. Faster USPS shipping methods are available for additional charge.
We ship orders during standard business hours, Monday - Friday. All transit times are calculated in business days (Sat-Sun and Holidays do not apply). Orders received prior to 3:00 EST will usually ship the same business day (If item is already made please see processing time). We do our best to ship all orders as soon as possible. Your order will be shipped using the shipping service you request. If you place an order on a weekend day or national holiday it will be processed the next business day.
We cannot guarantee order cancellations. If your order has not been started or shipped we will generally cancel the order upon request.
Customer may be charged an additional SHIPPING fee for any refused or undelivered shipment due to customer's incorrect addressed entered on the order form which must be reshipped. Any shipment that needs to be re-shipped will be charged at the same shipping charges that apply to the original order.
All of our merchandise ships via United States Postal Service (USPS) are traceable online at the following address: http://usps.com You will need your shipment tracking number Which can be found in your order email or your account page on our website. After your order has shipped, you will receive a notification email with tracking number.
We do not ship to PO, APO or FPO
All transit times are calculated in business days (Sat-Sun and Holidays do not apply).
We do not guarantee transit times for USPS First Class Package Shipping (Free Option). The following transit times are based on USPS First Class Package Service (95% accuracy on First Class Package transit times).
Shipping Policy - International
Please Note:We do not accept returns or exchanges on international orders. International shipping does not qualify for free shipping.
You will receive your order in 5-20 business days from the date that it is shipped out not the date the order is placed. We do not guarantee arrival dates for International packages due to many factors out of our control including but not limited to weather/natural disaster, delays in custom clearance, and/or delays on the courier's end.
After your payment is authorized and verified, it can still take up to 2-5 business days to process your order in our warehouse. (please see processing time at the top of page)
Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.
Business days do not include weekends or holidays. Orders placed on Friday after 12PM EST or over the weekend will begin processing on the following Monday.
Shipping costs are calculated during checkout and do not include custom fees or taxes.
Once your order has been processed and shipped, please allow 5-20 business days for your order to be delivered. Shipping fees will be calculated at checkout. A USPS tracking number will be sent to you via email once your order has shipped. Once an order is shipped we are unable to cancel the order or redirect the package to a different address and is the customer's responsibility to coordinate with USPS.
International Shipping Restrictions
Jades Tropical Creations only ships international orders via USPS. We ship worldwide to any country that USPS actively ships to. USPS places a 20lb weight limit on international orders. Jades Tropical Creations is not responsible for errors made during calculated shipping for international orders, this information is directly supplied to our website by USPS in real time. If there is an error in calculated shipping the customer will be contacted about the said error and the customer will be required to pay the true calculated shipping or the order will be canceled & refunded.
Additionally Jades Tropical Creations is not responsible for USPS accurately calculating weight of shipments that would cause the package to be over the 20lb weight limit. If this error occurs the customer will be contacted that additional shipping is required and will be required to pay the additional shipping before order is processed or the order will be canceled & refunded.
Customs, Duties and Taxes
Jades Tropical Creations is not responsible for any customs and taxes applied to your package. You will be responsible for paying these additional charges for customs clearance. We must declare all items at their full price and cannot change this amount to lower custom fees.
Your order may be subject to custom fees or taxes, which are levied once a shipment reaches your particular country. However, the amount does depend on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown.
If you refuse your package or the package is returned to sender, you are responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If the package is undeliverable and returned to Jades Tropical Creations, the shipping and return shipping total charges will be deducted from your merchandise payment amount refunded. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded.
Customs Illegal Items
Jades Tropical Creations is not responsible for any seizure made by customs in the event items are considered illegal in your country, due to labeling, ingredients or other causes. It is the sole responsibility of the customer to ensure items ordered from Jades Tropical Creations are allowed to be legally shipped to the country of origin. If a order or items within an order are seized by customs or any authority of an international country Jades Tropical Creations will not be liable to issue a refund, unless the mistake was made by Jades Tropical Creations. Please visit or contact your customs office if you have any questions.
All of our items are listed in US Dollars and we charge your account in US Dollars. The bank that has issued your credit card will determine the exchange rate.